Terms and Conditions

A. Interpretation

A.1.  ‘Terms and Conditions' means these standard terms and conditions as set out below.

A.2. The clause headings are for convenience of reference only and shall not affect the construction or interpretation of these Terms and Conditions.

A.3. References to 'documents', 'records', 'books' and 'data' shall include information contained in computer programs, disks, records or any other machine readable form or records kept other than in a legible form, but capable of being produced into a legible form.

A.4. The word ‘including' shall be understood to mean 'including without limitation' and the word 'includes' shall be understood to mean 'includes without limitation'.

A.5. Words of a technical nature shall be construed in accordance with general trade usage in the computer industry in Australia.

A.6. In the event of any conflict between any part of a Contract, the documents constituting the agreement between the parties shall have priority in the following order:

1.6.1.      Service level agreement (if any) entered into between the parties.

These Terms and Conditions.

A.7. ‘Confidential Information' means information (in any form) which is confidential either to you or to us and which either you disclose to us or we disclose to you in connection with the Services.

A.8. 'Intellectual Property Rights' means any rights in or to any patent, copyright, database right, registered design, design right, utility model, trade mark, brand name, service mark, trade name, business name, chip topography right, know how or Confidential Information, Translation Memory and any other rights in respect of any other industrial or intellectual property, whether capable of being registered or not and including all rights to apply for any such rights.

A.9. 'Order' means an order for the Services provided by you from time to time.

A.10.       'Original Works' means the documents, files, materials and works provided by you for the purposes of carrying out the Services.

A.11.       'Services' means translation and interpreter services performed by us for you.

A.12.       'Translated Works' means the documents, files, materials and works translated and produced from the Original Works in accordance with your instructions and provided to you by us.

A.13.       'We, us, our,' means Translationz Pty Ltd (ABN 64 103 334 523) whose registered office is at Office 413 / 1 Queens Rd Melbourne Victoria Australia.

A.14.       'You, your' means the company, firm, body or person to whom we are supplying the Services and / or the Work Products.

A.15.       ‘Work Products’ means all the products and/or Services supplied by us.

A.16.       ‘Contract’ means the contract between the customer and us, and consisting of the purchase order from the customer and these Terms and Conditions.

B. General

B.1. Quotations are not binding on us and a Contract will only come into being when we issue a written confirmation of your Order, or when we deliver the Translated Works to you.

B.2. The Contract will be subject to these Terms and Conditions. All Terms and Conditions appearing or referred to in the Order, or otherwise stipulated by you, shall have no effect. Any variation of the Contract must be confirmed in writing by our Director.

B.3. Our written quotations are given on the basis that the terms quoted will remain open for the placing of orders a maximum of 30 days from the date of the quotation.

B.4. Quotations are given on the basis of your description of the source material, the purpose of the translation and any other instructions. Such quotations may be amended at any time if, in our opinion, the description of the source materials is materially inadequate or inaccurate.

B.5. Information provided in our brochures, catalogues or other published material is a general description only and does not form part of the Contract.

B.6. These Terms and Conditions apply to all Services provided to you unless otherwise agreed between the parties in writing.

C. Price and Payment

C.1. Unless otherwise stated, prices are in Australian dollars ($A) and are exclusive of goods and services tax (GST) and any other tax or duty. We shall invoice you for all appropriate taxes and expenses for which we are liable to collect. You shall be liable to pay any penalties or interest on such taxes which are payable by us as a result of your delay in paying such taxes.

C.2. Discounts included on quoted prices are only applicable if invoices are paid within 7 days of receipt.

C.3. Price includes transmission to the address specified in our quotation or confirmation of Order.

C.4. Quotations in a currency other than $A are based on the rate of exchange at the time of quoting and, unless otherwise stated, the price may be subject to revision up or down if any different rate of exchange is ruling at the date of invoice.

C.5 Services of a value greater than $3,000 will be invoiced 50% on commencement and 50% on completion. Services of a value less than $3,000 will be invoiced in full in advance.

C.6. Payment shall be made within 7 days from the date of invoice or prior to commencement of assignment for new accounts.

C.7. In the event that payment is greater than 30 days past due then an administration charge of $50.00 will be applied.

C.8. Failure to pay any invoice in accordance with the foregoing terms, or other terms specified in the Contract, shall entitle us to suspend further work both on the same order, and on any other order from you, without prejudice to any other right we may have.  For unpaid work, we reserve the right to use the documents to our discretion. A collection agency will be utilised.

C.9. We reserve the right to charge interest on overdue accounts, such interest to be calculated daily on the amount outstanding at the rate of 8 per cent above the published base rate of the Reserve Bank of Australia.

D. Delivery

D.1. The dates for delivery of the Translated Works, or the dates for carrying out the Services, are approximate only and, unless otherwise expressly agreed by us in writing, time is not of the essence for delivery or performance, and no delay shall entitle you to reject any delivery or performance or to repudiate the Contract.

D.2. We will not be liable in any circumstances for the consequences of any delay in delivery or performance or failure to deliver or perform if the duration of the delay is not substantial or if the delay or failure is due to late delivery or performance or non-delivery or non-performance by suppliers or subcontractors, shortage of labour, an act of God, fire, inclement or exceptional weather conditions, industrial action, hostilities, governmental order or intervention (whether or not having the force of law) or any other cause whatever beyond our control or of an unexpected or exceptional nature.

D.3. Posting or delivery to a carrier (including post, facsimile, e-mail) for the purpose of transmission to you shall, for the purposes of the Contract, constitute delivery to you. Risk in the Translated Works shall pass to you on delivery.

D.4. We may deliver by installments in such quantities as we may reasonably decide; such installments shall be separate obligations and no breach in respect of one or more of them shall entitle you to cancel any subsequent installments or repudiate this contract as a whole.

E. Our Responsibility and Liability

E.1. The Services shall be carried out using reasonable skill and care in accordance with the standards of the industry.

E.2. We shall use reasonable skill and care in selecting translators, interpreters and other personnel used to produce the Translated Works and perform the Services.

E.3. No terms, conditions or warranties, whether express or implied, about the quality or fitness for purpose of the Services or the Translated Works shall be incorporated unless expressly set out in the Contract.

E.4. We shall incur no liability to you for innocent or negligent misrepresentation by virtue of any statement made by or on behalf of us prior to the Contract, whether orally or in writing, and you shall not be entitled to rescind the Contract on the grounds of any such misrepresentation.

E.5. We do not warrant that the Translated Works will meet your specific requirements and, unless otherwise agreed, we do not warrant that the operation of any Translated Works sent to you will be uninterrupted or error free. Furthermore, we do not warrant that or make any representation regarding the use of the Translated Works in terms of their accuracy, correctness, reliability or otherwise.

E.6. You acknowledge that any Original Works and Translated Works submitted by and to you over the Internet cannot be guaranteed to be free from the risk of interception, even if transmitted in encrypted form, and that we have no liability for the loss, corruption or interception of any Original Works or Translated Works.

E.7. Save in respect of death or personal injury resulting from our negligence, our liability to you in respect of the provision of the Services and / or the Translated Works shall be limited as follows:

E.7.1. We shall not be liable for loss of profits, business, contracts, revenue, damage to your reputation or goodwill, anticipated savings, and or any other indirect or consequential loss or damage whatsoever.

E.7.2. Our entire liability to you under any Contract, including but not limited to in respect of the Services and the Translated Works, shall not exceed the price payable to us by you under the Contract to which any claim relates.

E.8. You must notify us within 7 days of delivery of the Translated Works of any claim arising out of the provision of the Services and /or the Translated Works, together with full details of such Claim. In any event, we shall not be liable to you if you fail to notify us of any Claim within a reasonable time of delivery of the Translated Works.

E.9. You must notify us within 7 days of delivery of the Translated Works of any alleged inaccuracies in the Translated Works, at which point our liability will be no more than to rectify any such alleged inaccuracies, that we feel to be justified, to our satisfaction. At no time will such allegations delay payment.

E.10. Where a Translationz chooses to engage a third party to perform a translation service or any part thereof, Translationz shall retain full responsibility for ensuring that all the requirements of our standard practices are met with respect to that service or any part thereof by that third party.

F. Your Responsibility and Liability

F.1. You warrant, represent and undertake that the materials submitted by you shall not contain anything of an obscene, blasphemous or libellous nature and shall not (directly or indirectly) infringe the Intellectual Property Rights of any third parties.

F.2. You agree, upon demand, to indemnify us (which for the purposes of this clause includes our employees, agents and sub-contractors), and keep us indemnified, from all losses, damages, injury, costs and expenses of whatever nature suffered by us to the extent that the same are caused by or related to:

F.2.1.      The use or possession by us of any of the Original Works or materials provided by you in relation to the provision of the Services, including the breach of any Intellectual Property Rights of any third party in or to any such Original Works or materials.

F.2.2.      Any breach of warranty given by you in this clause F.

F.2.3.      Any other breach by you of these Terms and Conditions.

F.3. In the event you require us to provide the Services on your premises, or any other premises designated by you, you shall:

F.3.1. Assign members of staff with suitable skill and experience to be responsible for our activities.

F.3.2. Provide such access to premises, interpretation systems and other facilities which may be reasonably required by us.

F.3.3. Provide such information as may be required by us to carry out the Services and ensure all such information is correct and accurate.

F.3.4.      Ensure that all necessary safety and security precautions are in place at your premise

F.3.5.      We shall be entitled to charge you for any additional costs and expenses which we may incur as a result of any hazardous conditions or material encountered at your premises.

F.3.6.      We shall not be obliged to continue to perform the Services where we consider, at our sole discretion, this would constitute a breach of warranty given by you in this clause 6, an illegal act or a safety hazard.

G. Intellectual Property

G.1. All Intellectual Property Rights (including, but not limited to copyright) in the Original Works and the Translated Works shall vest in you (or your licensors) but, for the avoidance of doubt, you hereby grant to us (and our sub-contractors) a license to store and use the Original Works and the Translated Works for the duration of the Contract and for the purposes of providing the Services to you.

H. Confidentiality

H.1. Subject to clause H.3, and (on our part) except as necessary in order for us to provide the Services, neither party may use any of the other party's Confidential Information.

H.2. Subject to clause H.3, neither party may disclose to any other person any of the other party's Confidential Information.

H.3. Either party may disclose the Confidential Information of the other:

H.3.1 When required to do so by law or any regulatory authority, provided that party required to disclose the Confidential Information, where practicable and legitimate to do so:

H.3.1.1. Promptly notifies the owner of any such requirement; and H.3.1.2. Co-operates with the owner regarding the manner, scope or timing of such disclosure or any action the owner may take to challenge the validity of such requirement.

H.3.2. To its (or any of its associated company's) personnel, sub-contractor’s personnel or any person whose duties reasonably require such disclosure, on condition that the party making such disclosure ensures that each such person to whom such disclosure is made is informed of the obligations of confidentiality under these Terms and Conditions; and

H.3.3. Complies with those obligations as if they were bound by them.

H.4. The obligation of confidentiality contained within this clause H shall survive termination of the Contract howsoever caused.

J. Non-Solicitation

J.1   Unless otherwise agreed by Translationz Pty Ltd, the Customer (which for the purposes of this clause includes any of the Customer's Affiliates) shall not, for a period of one year after termination of the agreement, either directly or indirectly, on its account or for any other person, firm or company solicit, employ, endeavour to entice away from Translationz or use the services of Translationz Staff or any of its freelance linguists. In the event of any breach under this clause, the Customer shall pay to Translationz an amount of $7000. This clause shall not apply where the customer has an existing relationship before contract start-date.

K. Termination

K.1. If you subsequently cancel, reduce in scope or frustrate (by an act or omission on your part, or any third party relied upon by you) the Contract, the full price for the Contract shall remain payable unless otherwise agreed in advance. Any Original Works provided to us, and Translated Works completed by us, under the Contract shall be made available to you on termination of the Contract.

K.2. We shall be entitled to terminate the Contract immediately by written notice to you if:

K.2.1.      You commit a material breach of the Contract and, in the case of such a breach which is capable of remedy, you fail to remedy the same within 7 days of receipt of a written notice specifying the breach and requiring it to be remedied,

K.2.2.      You make any voluntary arrangement with your creditors or (being an individual or firm) become bankrupt or (being a company) become subject to an administrative order or go into liquidation, or an encumbrance takes possession or a receiver is appointed over any of your property or assets, or you cease or threaten to cease business, or an equivalent or analogous event occurs in any other jurisdiction.

K.2.3.      Any termination of the Contract shall not prejudice any rights or remedies which may have accrued to either party.

L. Dispute Resolution

L.1. If any dispute arises between the parties with respect to translation or other similar services provided by us, then such dispute shall, at the request of either party, be referred to a person agreed between the parties or (in default of agreement within 7 days of notice from either party) to a person chosen from the Institute of Arbitrators and Mediators Australia.

L.2. Such a person shall be appointed to act as an expert and not as an arbitrator, and the decision of that person shall be final and binding.

L.3. The cost of such an expert shall be borne equally by the parties, unless such expert otherwise directs.

M. Miscellaneous

M.1. Neither party shall be liable to the other for any delay in, or failure of, performance of its obligations under the Contract arising from any cause beyond its reasonable control including act of God, government act, war, fire, flood, explosion or civil commotion.

M.2. We may engage any person, firm or company as our sub-contractor to perform any or all of our obligations, and we may assign any or all of our rights and obligations under the Contract.

M.3. Any notice or other communication to be given under these conditions must be in writing and may be delivered or sent by certified mail or e-mail. Any notice or document shall be deemed served: if delivered, at the time of delivery; if posted, 48 hours after posting; and if sent by e-mail, at the time of transmission.

M.4. No waiver by us of any breach of the Contract by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

M.5. If any provision of these Terms and Conditions is or becomes invalid or unenforceable it will be severed from the rest of the Terms and Conditions so that it is ineffective to the extent that it is invalid or unenforceable and no other provisions of the Terms and Conditions shall be rendered invalid, unenforceable or be otherwise effected.

M.6. The Contract (and any proceedings whereby one party might be entitled to join the other as a third party) shall be governed by and construed in all respects in accordance with the laws of the State of Victoria, Australia and the parties hereby submit to the jurisdiction of the Victorian Civil and Administrative Tribunal in Victoria.

These terms and conditions are subject to change without prior written notice.

 

Automotive Industry Translation and Interpreting Services

Translationz has highly-qualified, specialised translators for most industries. Our translators’ knowledge of specific industries helps them to communicate in the lexicon of each particular industry. We have specialists in most languages and industries. Our industry specializations include, but are not limited to,

Automotive

Automotive manufacturers, importers, distributors, and dealers all require translation services at some time. We respond to the translation needs of the automotive industry by providing translators for written documents and interpreters for verbal communication services. We offer in-person interpreting, as well as through both telephone and video conferencing. We can also easily assist with the translation of your marketing materials, websites, technical and user guides, and more.

We offer many translation and interpreting services for the automotive industry:

• Marketing and promotional material translation
• Interpreters for factory tours and on-site business meetings
• Interpreters for tradeshows (interpreter equipment also available)
• Email and correspondence translation
• Tradeshow materials translation (business cards and other related documents)
• Technical guide translation
• Interpreters for user groups and focus groups
• User guide translation
• Interpreters for call centres
• Interpreters as tour guides for VIPs

There are many reasons to choose Translationz as your partner for automotive translations. We take our translations to the next level by thinking not only about the linguistic correctness of the texts, but also about the localisation of the content. And due to the wide variety of source texts, thorough content knowledge and reliable resources are of vital importance to us.

For a free quote, click the “Get A Quote” button to the right of this screen, or call us on any phone number listed on this website.

Automotive Industry

The automotive industry is one of the biggest success stories of the twentieth century, and one that continues to write new chapters. Because the automotive industry is a global industry, high-quality translation services are vital. In today's world, parts for a single car can come from multiple countries, making translation companies an indispensable resource for facilitating cross-cultural communication. This need for communication spans all levels of a corporation; for example, Translationz routinely provides companies with interpreters on-site in factories for visits by top executives as well as at conferences, tradeshows and seminars.

No matter where you are in the automotive industry, it is imperative to be able to communicate globally. We can translate into and out of all of the major languages used by your company and its engineers, suppliers, technicians, and customers.

Translationz partners with the automotive industry to translate a wide range of important documents:

• Technical, diagnostic, and service manuals
• Warranties
• Training and user manuals
• Order and supply forms
• Import and export documentation
• Legal and financial documents
• Business letters and email correspondence
• Contracts
• Websites, social media, and corporate communications
• Marketing materials and catalogues

And much more!

The auto manufacturing industry has become more international than ever. With original equipment manufacturers (OEMs) breaking into new markets and new manufacturers continually emerging, key suppliers must often adapt and relocate to stay within range of their clients.

The worldwide auto manufacturing industry relies heavily on accurate, informative translations, and Translationz supports clients at every link of the supply chain. In order for suppliers and OEMs to collaborate effectively, they must first be able to communicate with each other.

We understand the requirements and language needs of OEMs, automotive parts suppliers, advertising agencies, dealers, engineering firms, and others in the industry. For example, we ensure that the technical terms used in our translations are in accordance with standard terms familiar to the local market’s assembly workers, mechanics, engineers, suppliers, and end-customers.

When translating documents for the automotive industry, we assign automotive subject matter experts (SMEs) and appoint translation managers to perform internal quality-control checks throughout all stages of a translation project.

Translators involved in automotive industry translation projects need to understand not only the technical aspects of the products they are working with, but also the particulars of the target market. They must also take into account the significant differences between technical language and marketing language.

For a free quote, click the “Get A Quote” button to the right of this screen, or call us on any phone number listed on this website.

Banking & Finance Translation Services

Translationz offers financial translation services to consulting firms, local businesses, insurance companies, investment companies, and many other financial institutions. We translate all types of financial documents, including financial reports, equity research, investor relations, internal documentation, financial statements, balance sheets, fixed income research, annual reports, and credit and other reports.

The terminology is complex, and we utilise only translators with experience and in-depth understanding of the subject matter. It is imperative both to thoroughly understand the source document and to accurately translate the specialised terminology of the finance industry. Our financial translators provide accurate language translation along with correct formatting, style, and layout.

We understand the importance of accuracy and strict confidentiality.

Banking

Banks are recognising that incremental change is no longer a viable response to the significant changes occurring in the industry, and many are positioning themselves to benefit from the next wave of growth by implementing bold repositioning strategies. Many banks recognise that their reputations have been badly tarnished by the events of the last few years, and are making a greater effort to reconnect with investors and customers. Part of this outreach involves increased communication in a variety of areas.

The world of finance has a language all its own. The banking world is constantly evolving in both the regulatory and technological fields, and online banking, web applications and services, data protection, and security all have a direct influence on the medium and the content of its communications.

Financial institutions around the world need a vast range of documents translated, such as the following:

•    Financial reports
•    Brochures
•    Websites
•    White papers
•    Press releases
•    Newsletters
•    Product presentations
•    Management reports
•    Audit reports
•    Annual reports
•    Legal documents
•    Human resource documentation
•    Procedural and training manuals
•    Contracts
•    Meeting minutes
•    Corporate governance documents
•    Interbank communication

Setting the Tone

A company’s internal communication style can be very different from its external communication style and branding. We translate many internal documents such as training guides and newsletters. These materials must communicate complex information clearly and in a way that motivates staff and raises risk awareness.

One of the biggest challenges for most translators is finding the appropriate tone for each organisation. This skill requires deep understanding and insight, which is why we spend time with our clients at the early stages of any project, getting to know both the company and the culture. We then record all stylistic preferences and preferred terminology for use in future projects.

Continuity and Consistency

Continuity and consistency are key to successful brand communication, so we put extra care into matching our translators with our clients. Expert project management and close attention to detail result in cost savings and rapid turnaround times. In addition, we construct personalised style guides and terminology documentation to ensure a consistent look and feel across documents.

We meet the banking industry’s ever-growing need for language specialists with our large network of expert translators in every language and industry. We adhere to strict deadlines and legal constraints, and we place a high value on responsiveness, reliability, and precision. Our robust and flexible structure enables us to reduce both costs and timeframes and to effectively manage the particular challenges inherent to each project.

We provide proven technological solutions compatible with the applications used in each institution.

By building long-term relationships with our clients, we gain a better understanding of their brands, goals, and objectives; we learn and grow with them. The client benefits not only in savings and turnaround time but also in the convenience of not having to explain or repeat the basics of a campaign—we are already up to speed.

Glossaries and Style Guides

One way of controlling correct terminology and consistency is through the use of glossaries and style guides. As we work with you on your project, we will compile a glossary of technical terms specific to your industry. These glossaries automatically enforce the preferred translation across all documents. The more translation that is completed, the more rich, detailed, and useful these glossaries become. This saves time and money in the long term, as over time the glossaries become larger, resulting in less time required for edits. In addition, all translated material is consistent and has the same look and feel across documents.

We also work with you to develop personalised style guides to ensure that text repeated throughout your documents—in manuals or user guides, for example—is always translated the same way.

Privacy and Confidentiality

We take privacy and confidentiality very seriously, and we handle every document according to strict privacy guidelines. We are proud that our clients trust us implicitly with their work and return to us time after time.

For a free quote on your project, click the "Get A Quote" option, or call the phone on this website that is nearest you.

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