The Residential Tenancies Authority (RTA) is a Queensland Government body that envisions renting that works for everyone. They work with all sector groups including tenants, property managers and owners, community and industry stakeholders, and the QLD Government.

With the help of Translationz, the RTA staff can instantly access an interpreter to help provide valuable services such as tenancy information, bond management, dispute resolution, investigation, and education services to Queenslanders in their language of choice.

The caller will be able to dial a dedicated RTA telephone number and upon selecting a language, will be directed to an appropriate Translationz interpreter. Both are then connected with an RTA customer services staff member.

With interactive voice response (IVR) technology, the caller can select their language and be immediately connected to an interpreter before being patched through to the RTA.

The direct connection allows an in-language experience for non-English speaking and limited-English proficient callers from the beginning to end of the call.

The Translationz interpreter professionally facilitates the conversation from the moment all parties are connected. This makes non-English speaking clients less inclined to hang up or avoid communicating altogether. In addition, utilising interpreters the RTA will be able to reduce call times by improving call centre efficiency by connecting customers, in seconds, to resolve their issues quickly.

This multilingual call connection sets an inclusive tone from the start. The RTA and Translationz are proud to be providing equal access to culturally and linguistically diverse people in Queensland through on-demand access to interpretation.