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Case Study 3: Rapid Translationz for Health Care 

 Background: 

Translationz supports a major healthcare client to translate urgent hospital discharge documents. These documents are translated by our NAAT certified translators within a strict 2hour window. This service ensures that patients clearly understand their discharge instructions, which reduces the risk of readmission caused by language barriers. 

Challenge: 

The client required a reliable, fast, and secure solution to translate hospital discharge documents for patients with limited English proficiency. Key objectives included: 

  • To provide NAATIcertified translations within 2 hours. 
  • Ensure patients fully understand medication instructions and followup care. 
  • Reduce preventable hospital readmissions. 
  • Maintain consistent terminology and formatting across all discharge templates. 

This service needed to be available every day, with no compromise on accuracy or confidentiality. In order to achieve this, Translationz established a streamlined and secure preproduction process: 

  • Files were pre-processed through our portal for translation, including: 
    • Template recognition 
    • Redaction of personal information when required 
    • Formatting checks to ensure consistency 
  • Our system automatically assigned the job to the appropriate language team, enabling immediate action. 

This setup allowed the client to submit urgent requests with confidence and ease. 

Solution: 
In order to deliver high-quality translations within the two-hour timeframe, Translationz implemented a hybrid workflow combining automation, with expert human review: 

Automated MT output: 

  • A secure machine translation engine generated an initial draft to accelerate turnaround time. 
  • The MT system was customised to recognise the client’s templates and terminology. 

Human expertise at the core: 

  • A NAAT certified linguist postedited the MT output to ensure: 
    • Medical accuracy 
    • Correct terminology 
    • Clear patient friendly language 
    • Compliance with NAATI certification standards 
  • A final quality check ensured the translation matched the original template and was ready for patient use. 

Outcome  
The completed translation is returned to the client via Translationz secure platform within 2 hours. 

Results & Accomplishment: 

Through a combination of secure technology, automation, and NAAT certified human expertise, Translationz successfully delivers fast, accurate, and patient safe hospital discharge translations. This service has allowed the client to: 

  • Improve patient understanding. 
  • Reduce avoidable readmissions. 
  • Streamline internal workflows. 
  • Maintain compliance with healthcare communication standards. 
     
     
    If your organisation is in need of fast, reliable translation service, whether for medical, legal or business purposes, reach out to your team here:  https://www.translationz.com.au/ContactUs.html