Professionals conducting sessions with people from non-English speaking backgrounds at times question: do I need to call an interpreter? So, how do you know when you need an interpreter?
There is a simple assessment process to determine if an interpreter is needed. It is important to pick up on communication cues, body language, and the engagement of your client.
Firstly, it is a matter of assessing whether the client is able to fully understand the information being provided. Just because the client can easily talk about everyday topics and personal details, do not assume they will understand medical terms, legal terms, or complex information.
If you feel that the client is not responding in the appropriate way or you are doubting their understanding of the information you have provided, it’s a good time to establish if that client would like an interpreter to assist. Even if there are only a couple terms to clarify, certified interpreters can ensure that important information is properly delivered.
Remind your client that an interpreter can easily be arranged and ask if they would like to use an interpreter. The interpreter service will be able to assist if you are having any difficulties understanding your client.
Interpreter services are completely confidential.
In many circumstances, your client may not feel comfortable having a family member interpret as they may be discussing sensitive or personal information. Accessing an interpreter for your client conveys respect and professionality.
Have patience with your client.
If you are frustrated, imagine how frustrated they must be. Sometimes illness or stress, that has led the client to your service, can hinder a person’s ability to understand and communicate. Furthermore, an interpreter may be required due to a communication disability. It is critical to acknowledge that these situations are difficult, but they can be made much easier with an interpreter to assist.
In addition to an interpreter, translation services are also helpful to provide important documents or written information in a language that your client can understand. This may include legal documents, contracts, or medical information. Translation is necessary whenever the contents of a document need to be absolutely clear to your client, and a language barrier is getting in the way of that.
Remember, communication is a basic human right.
Everyone deserves a safe and transparent environment to discuss personal issues, and to have access to accurate information.
Contact Translationz for Onsite Interpreting, Telephone Interpreting, VRI Interpreting, and On-demand services. Let Translationz support you to provide the best service to your clients.